Privacy

Your details

To place an order with us online, registration is required. At the point of registration, we request certain information including your name, delivery and email address and payment card details. This information is required to enable us to process your order and notify you of its progress.

Information we use, how & why

Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and dispatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.

With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any organization. For the sole purpose of aiding a delivery, you contact details may be shared with the chosen carrier.

Contact us by Telephone

Calls may be recorded, for the purpose of quality monitoring and training.

Safety & Security

Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place and order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorized parties to read any information that you provided.

Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.